eventify_command_center/src/features/users/components/tabs/SupportTab.tsx

'use client';

import { useTransition, useState } from 'react';
import type { User } from '@/lib/types/user';
import { Button } from '@/components/ui/button';
import { Input } from '@/components/ui/input';
import { Label } from '@/components/ui/label';
import { Textarea } from '@/components/ui/textarea';
import {
    Select,
    SelectContent,
    SelectItem,
    SelectTrigger,
    SelectValue,
} from '@/components/ui/select';
import {
    Dialog,
    DialogContent,
    DialogFooter,
    DialogHeader,
    DialogTitle,
    DialogTrigger,
} from '@/components/ui/dialog';
import {
    MessageSquare,
    Mail,
    Plus,
    UserCircle2,
    Headphones,
    Loader2
} from 'lucide-react';
import { createSupportTicket } from '@/lib/actions/user-tabs';
import { toast } from 'sonner';

interface SupportTabProps {
    user: User;
}

export function SupportTab({ user }: SupportTabProps) {
    const [isPending, startTransition] = useTransition();
    const [createDialogOpen, setCreateDialogOpen] = useState(false);

    // Form State
    const [subject, setSubject] = useState('');
    const [priority, setPriority] = useState('Normal');
    const [type, setType] = useState('Inquiry');

    const handleCreateTicket = () => {
        startTransition(async () => {
            const result = await createSupportTicket(user.id, { subject, priority, type });
            if (result.success) {
                toast.success(result.message);
                setCreateDialogOpen(false);
                setSubject('');
            } else {
                toast.error(result.message);
            }
        });
    };

    return (
        <div className="space-y-4">
            <div className="flex items-center justify-between">
                <h3 className="text-sm font-semibold">Communication Timeline</h3>

                <Dialog open={createDialogOpen} onOpenChange={setCreateDialogOpen}>
                    <DialogTrigger asChild>
                        <Button size="sm" className="h-8 gap-2">
                            <Plus className="h-3.5 w-3.5" /> Create Ticket
                        </Button>
                    </DialogTrigger>
                    <DialogContent>
                        <DialogHeader>
                            <DialogTitle>New Support Ticket</DialogTitle>
                        </DialogHeader>
                        <div className="grid gap-4 py-4">
                            <div className="grid gap-2">
                                <Label>Subject</Label>
                                <Input
                                    value={subject}
                                    onChange={e => setSubject(e.target.value)}
                                    placeholder="Brief summary of the issue"
                                />
                            </div>
                            <div className="grid grid-cols-2 gap-4">
                                <div className="grid gap-2">
                                    <Label>Type</Label>
                                    <Select value={type} onValueChange={setType}>
                                        <SelectTrigger><SelectValue /></SelectTrigger>
                                        <SelectContent>
                                            <SelectItem value="Inquiry">Inquiry</SelectItem>
                                            <SelectItem value="Refund">Refund Request</SelectItem>
                                            <SelectItem value="Technical">Technical Issue</SelectItem>
                                            <SelectItem value="Complaint">Complaint</SelectItem>
                                        </SelectContent>
                                    </Select>
                                </div>
                                <div className="grid gap-2">
                                    <Label>Priority</Label>
                                    <Select value={priority} onValueChange={setPriority}>
                                        <SelectTrigger><SelectValue /></SelectTrigger>
                                        <SelectContent>
                                            <SelectItem value="Low">Low</SelectItem>
                                            <SelectItem value="Normal">Normal</SelectItem>
                                            <SelectItem value="High">High</SelectItem>
                                            <SelectItem value="Urgent">Urgent</SelectItem>
                                        </SelectContent>
                                    </Select>
                                </div>
                            </div>
                        </div>
                        <DialogFooter>
                            <Button variant="outline" onClick={() => setCreateDialogOpen(false)}>Cancel</Button>
                            <Button onClick={handleCreateTicket} disabled={!subject || isPending}>
                                {isPending && <Loader2 className="mr-2 h-4 w-4 animate-spin" />}
                                Create Ticket
                            </Button>
                        </DialogFooter>
                    </DialogContent>
                </Dialog>
            </div>

            {/* Timeline Stream */}
            <div className="relative pl-4 border-l-2 border-border/50 space-y-6">
                {[
                    { id: 1, type: 'ticket', title: 'Refund requested for "Tech Summit"', status: 'Open', date: '2 hours ago', icon: Headphones, color: 'text-blue-600 bg-blue-50' },
                    { id: 2, type: 'email', title: 'Sent: "Your tickets are ready!"', status: 'Delivered', date: 'Yesterday', icon: Mail, color: 'text-slate-600 bg-slate-50' },
                    { id: 3, type: 'ticket', title: 'Login issue reported', status: 'Resolved', date: '3 days ago', icon: MessageSquare, color: 'text-emerald-600 bg-emerald-50' },
                ].map((item) => (
                    <div key={item.id} className="relative">
                        <div className={`absolute -left-[25px] top-0 h-8 w-8 rounded-full border-2 border-background flex items-center justify-center ${item.color}`}>
                            <item.icon className="h-4 w-4" />
                        </div>
                        <div className="bg-card border rounded-lg p-3 shadow-sm hover:shadow-md transition-shadow">
                            <div className="flex justify-between items-start">
                                <h4 className="text-sm font-medium">{item.title}</h4>
                                <span className="text-xs text-muted-foreground whitespace-nowrap">{item.date}</span>
                            </div>
                            <div className="mt-1 flex items-center gap-2">
                                <span className="text-xs font-medium px-2 py-0.5 rounded-full bg-secondary/50 text-secondary-foreground">
                                    {item.type === 'ticket' ? 'Ticket #1234' : 'Email System'}
                                </span>
                                <span className="text-xs text-muted-foreground">• {item.status}</span>
                            </div>
                        </div>
                    </div>
                ))}
            </div>
        </div>
    );
}