Complete Support Module Implementation & Refinements
This commit is contained in:
CycroftX
@@ -33,11 +33,11 @@ function MetricCard({ title, value, trend, icon: Icon, iconColor, iconBg }: Metr
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</div>
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<div className="flex flex-col">
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<span className="text-xs font-semibold text-muted-foreground uppercase tracking-wider">{title}</span>
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<div className="flex items-center gap-2">
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<div className="flex flex-col items-start gap-1">
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<span className="text-2xl font-bold text-foreground">{value}</span>
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{trend !== undefined && (
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<div className={cn(
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'flex items-center gap-0.5 text-xs font-semibold px-1.5 py-0.5 rounded-full',
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'flex items-center gap-0.5 text-[10px] font-semibold px-1.5 py-0.5 rounded-full w-fit',
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trend >= 0 ? 'bg-emerald-100 text-emerald-700' : 'bg-red-100 text-red-700'
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)}>
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{trend >= 0 ? (
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@@ -21,20 +21,22 @@ import {
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SelectValue,
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} from '@/components/ui/select';
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import { Checkbox } from '@/components/ui/checkbox';
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import { Loader2, Ticket, Phone, Clock, AlertTriangle } from 'lucide-react';
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import { createEscalationTicket } from '@/lib/actions/userActions';
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import { Loader2, Ticket, Phone, AlertTriangle } from 'lucide-react';
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import { toast } from 'sonner';
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import { cn } from '@/lib/utils';
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import { createEscalation } from '@/lib/actions/support';
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import { SupportTicketPriority, SupportTicketType } from '@/lib/validations/support';
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interface EscalationFormProps {
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open: boolean;
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onOpenChange: (open: boolean) => void;
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userId: string;
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userName?: string; // Optional for display
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userName?: string;
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onSuccess?: (ticket: any) => void;
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}
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const TICKET_TYPES = ['Refund', 'Payment', 'Account access', 'Fraud', 'Event issue', 'Other'];
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const PRIORITIES = ['Low', 'Normal', 'High', 'Urgent'];
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const PRIORITIES = Object.values(SupportTicketPriority);
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const TICKET_TYPES = Object.values(SupportTicketType);
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export function EscalationForm({
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open,
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@@ -43,8 +45,10 @@ export function EscalationForm({
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userName
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}: EscalationFormProps) {
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const [isPending, startTransition] = useTransition();
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const [type, setType] = useState('');
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const [priority, setPriority] = useState('Normal');
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// Form State
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const [type, setType] = useState<string>('');
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const [priority, setPriority] = useState<string>('Normal');
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const [subject, setSubject] = useState('');
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const [description, setDescription] = useState('');
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const [callbackRequired, setCallbackRequired] = useState(false);
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@@ -52,30 +56,47 @@ export function EscalationForm({
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const [assigneeId, setAssigneeId] = useState('');
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const handleSubmit = () => {
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if (!type || !subject || !description) {
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toast.error("Please fill in all required fields");
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// Basic Client Validation
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if (!subject || !description || !type) {
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toast.error("Please fill in all required fields.");
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return;
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}
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if (priority === 'Critical' && description.length < 20) {
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toast.error("Critical tickets require a detailed description (>20 chars).");
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return;
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}
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if (callbackRequired && (!callbackPhone || callbackPhone.length < 5)) {
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toast.error("Phone number required for callback.");
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return;
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}
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startTransition(async () => {
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const result = await createEscalationTicket({
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const result = await createEscalation({
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userId,
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// Cast to specific enums as we're using string state for UI simplicity
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type: type as any,
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priority: priority as any,
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subject,
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description,
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callbackRequired,
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callbackPhone: callbackRequired ? callbackPhone : undefined,
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assigneeId: assigneeId || undefined,
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});
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assigneeId: (assigneeId && assigneeId !== 'auto') ? assigneeId : undefined,
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}) as any; // Type assertion for mocked return
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if (result.success) {
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toast.success(result.message);
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onOpenChange(false);
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// Reset form
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setSubject('');
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setDescription('');
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setCallbackRequired(false);
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if (onSuccess && result.ticket) {
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onSuccess(result.ticket);
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}
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} else {
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toast.error(result.message);
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toast.error(result.message || "Failed to create ticket.");
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}
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});
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};
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@@ -84,19 +105,20 @@ export function EscalationForm({
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<Dialog open={open} onOpenChange={onOpenChange}>
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<DialogContent className="sm:max-w-[600px]">
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<DialogHeader>
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<DialogTitle className="flex items-center gap-2">
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<DialogTitle className="flex items-center gap-2 text-xl">
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<Ticket className="h-5 w-5 text-primary" />
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Create Escalation Ticket
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</DialogTitle>
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<DialogDescription>
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Raise a new internal support ticket or escalation.
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Raise a new internal support ticket or escalation for {userName || 'User'}.
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</DialogDescription>
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</DialogHeader>
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<div className="py-4 space-y-5">
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{/* Top Row: Type & Priority */}
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<div className="grid grid-cols-2 gap-4">
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<div className="space-y-2">
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<Label>Category <span className="text-red-500">*</span></Label>
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<Label>Issue Type <span className="text-red-500">*</span></Label>
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<Select value={type} onValueChange={setType}>
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<SelectTrigger>
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<SelectValue placeholder="Select type..." />
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@@ -109,37 +131,46 @@ export function EscalationForm({
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</Select>
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</div>
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<div className="space-y-2">
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<Label>Priority <span className="text-red-500">*</span></Label>
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<Select value={priority} onValueChange={setPriority}>
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<SelectTrigger className={cn(
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priority === 'High' ? 'text-orange-600 font-medium' :
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priority === 'Urgent' ? 'text-red-600 font-bold' : ''
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)}>
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<SelectValue placeholder="Priority" />
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</SelectTrigger>
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<SelectContent>
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{PRIORITIES.map(p => (
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<SelectItem key={p} value={p} className={
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p === 'High' ? 'text-orange-600' :
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p === 'Urgent' ? 'text-red-600 font-bold' : ''
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}>
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{p} {p === 'Urgent' && '🔥'}
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</SelectItem>
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))}
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</SelectContent>
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</Select>
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<Label>Priority / SLA <span className="text-red-500">*</span></Label>
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<div className="flex flex-wrap gap-2 mt-1">
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{PRIORITIES.map((p) => (
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<button
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key={p}
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onClick={() => setPriority(p)}
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className={cn(
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"text-xs px-3 py-1.5 rounded-full border transition-all",
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priority === p
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? p === 'Critical' ? "bg-red-600 text-white border-red-600 font-bold shadow-red-200 shadow-md"
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: p === 'High' ? "bg-orange-500 text-white border-orange-500 font-medium"
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: p === 'Medium' || p === 'Normal' ? "bg-blue-500 text-white border-blue-500"
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: "bg-slate-800 text-white border-slate-800"
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: "bg-transparent text-muted-foreground border-border hover:bg-secondary/50"
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)}
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>
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{p === 'Critical' && '🔥 '}
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{p}
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</button>
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))}
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</div>
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<p className="text-[10px] text-muted-foreground mt-1">
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{priority === 'Critical' ? 'SLA: 1 Hour (Triggers PagerDuty)' :
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priority === 'High' ? 'SLA: 4 Hours' :
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priority === 'Medium' || priority === 'Normal' ? 'SLA: 24 Hours' : 'SLA: 48 Hours'}
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</p>
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</div>
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</div>
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{/* Subject */}
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<div className="space-y-2">
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<Label>Subject <span className="text-red-500">*</span></Label>
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<Input
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placeholder="Brief summary of the issue..."
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placeholder="Brief summary (e.g., Refund Request for Order #123)"
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value={subject}
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onChange={(e) => setSubject(e.target.value)}
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/>
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</div>
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{/* Description */}
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<div className="space-y-2">
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<Label>Description <span className="text-red-500">*</span></Label>
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<Textarea
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@@ -148,8 +179,15 @@ export function EscalationForm({
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value={description}
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onChange={(e) => setDescription(e.target.value)}
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/>
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{priority === 'Critical' && (
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<p className="text-[11px] text-red-500 flex items-center gap-1">
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<AlertTriangle className="h-3 w-3" />
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Critical tickets require detailed justification ({description.length}/20 chars).
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</p>
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)}
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</div>
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{/* Callback Option */}
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<div className="bg-secondary/10 p-4 rounded-lg border border-border/50">
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<div className="flex items-center justify-between mb-4">
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<div className="flex items-center space-x-2">
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@@ -167,7 +205,7 @@ export function EscalationForm({
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{callbackRequired && (
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<div className="grid grid-cols-2 gap-4 animate-in slide-in-from-top-2">
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<div className="space-y-1.5">
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<Label className="text-xs">Callback Number</Label>
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<Label className="text-xs">Callback Number <span className="text-red-500">*</span></Label>
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<Input
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placeholder="+1 (555) 000-0000"
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className="h-8"
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@@ -182,7 +220,7 @@ export function EscalationForm({
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<SelectValue placeholder="ASAP" />
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</SelectTrigger>
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<SelectContent>
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<SelectItem value="asap">ASAP</SelectItem>
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<SelectItem value="asap">ASAP (Urgent)</SelectItem>
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<SelectItem value="morning">Morning (9am - 12pm)</SelectItem>
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<SelectItem value="afternoon">Afternoon (1pm - 5pm)</SelectItem>
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</SelectContent>
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@@ -192,17 +230,19 @@ export function EscalationForm({
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)}
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</div>
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{/* Assignee */}
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<div className="space-y-2">
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<Label>Assign To (Optional)</Label>
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<Select value={assigneeId} onValueChange={setAssigneeId}>
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<SelectTrigger>
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<SelectValue placeholder="Auto-assign" />
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<SelectValue placeholder="Auto-route based on rules" />
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</SelectTrigger>
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<SelectContent>
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<SelectItem value="">Auto-assign (Roost)</SelectItem>
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<SelectItem value="tier2">Tier 2 Support</SelectItem>
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<SelectItem value="auto">Auto-route (Default)</SelectItem>
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<SelectItem value="finance">Finance Team</SelectItem>
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<SelectItem value="fraud">Fraud & Risk</SelectItem>
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<SelectItem value="tier2">Tier 2 Support</SelectItem>
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<SelectItem value="fraud">Fraud & Risk Team</SelectItem>
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<SelectItem value="tech">Engineering / Tech</SelectItem>
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</SelectContent>
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</Select>
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</div>
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@@ -210,9 +250,13 @@ export function EscalationForm({
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<DialogFooter>
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<Button variant="outline" onClick={() => onOpenChange(false)}>Cancel</Button>
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<Button onClick={handleSubmit} disabled={isPending}>
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<Button
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onClick={handleSubmit}
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disabled={isPending}
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className={priority === 'Critical' ? "bg-red-600 hover:bg-red-700" : ""}
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>
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{isPending && <Loader2 className="mr-2 h-4 w-4 animate-spin" />}
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Create Ticket
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{priority === 'Critical' ? 'Escalate Immediately' : 'Create Ticket'}
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</Button>
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</DialogFooter>
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</DialogContent>
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@@ -1,10 +1,9 @@
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'use client';
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import { useTransition, useState } from 'react';
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import { useState } from 'react';
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import type { User } from '@/lib/types/user';
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import { Button } from '@/components/ui/button';
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import { Input } from '@/components/ui/input';
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import { Label } from '@/components/ui/label';
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import { Badge } from '@/components/ui/badge';
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import { EscalationForm } from '../dialogs/EscalationForm';
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import {
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MessageSquare,
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@@ -12,58 +11,175 @@ import {
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Plus,
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UserCircle2,
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Headphones,
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Loader2
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Loader2,
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Phone,
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AlertTriangle,
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Shield,
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} from 'lucide-react';
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import { toast } from 'sonner';
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import { cn } from '@/lib/utils';
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import { formatDistanceToNow } from 'date-fns';
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interface SupportTabProps {
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user: User;
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}
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// Mock Data for demonstration matching the "Ticket List" requirements
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const MOCK_TICKETS = [
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{
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id: 'tkt-001',
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type: 'Refund',
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subject: 'Refund requested for "Tech Summit"',
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priority: 'High',
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status: 'Open',
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callbackRequired: true,
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createdAt: new Date(Date.now() - 1000 * 60 * 60 * 2).toISOString(), // 2 hours ago
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author: 'User',
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},
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{
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id: 'tkt-002',
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type: 'Technical',
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subject: 'Login issue on mobile app',
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priority: 'Normal',
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status: 'Resolved',
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callbackRequired: false,
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createdAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 3).toISOString(), // 3 days ago
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author: 'User',
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},
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{
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id: 'fraud-001',
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type: 'Fraud Alert',
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subject: 'Suspicious login attempt detected',
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priority: 'Critical',
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status: 'Closed',
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callbackRequired: false,
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createdAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 5).toISOString(), // 5 days ago
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author: 'System',
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}
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];
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export function SupportTab({ user }: SupportTabProps) {
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const [createDialogOpen, setCreateDialogOpen] = useState(false);
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const [tickets, setTickets] = useState(MOCK_TICKETS);
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// Filter state could go here in future
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// const [filter, setFilter] = useState('all');
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const getPriorityColor = (priority: string) => {
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switch (priority) {
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case 'Critical': return 'bg-red-100 text-red-700 border-red-200';
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case 'High': return 'bg-orange-100 text-orange-700 border-orange-200';
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case 'Normal': return 'bg-blue-50 text-blue-700 border-blue-200';
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default: return 'bg-slate-100 text-slate-600 border-slate-200';
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}
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};
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const getTypeBadge = (type: string) => {
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switch (type) {
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case 'Refund': return <Badge variant="outline" className="text-xs bg-emerald-50 text-emerald-700 border-emerald-200">Refund</Badge>;
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case 'Technical': return <Badge variant="outline" className="text-xs bg-indigo-50 text-indigo-700 border-indigo-200">Tech</Badge>;
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case 'Fraud Alert': return <Badge variant="outline" className="text-xs bg-red-50 text-red-700 border-red-200">Fraud</Badge>;
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default: return <Badge variant="outline" className="text-xs">{type}</Badge>;
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}
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};
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const handleTicketCreated = (newTicket: any) => {
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setTickets([newTicket, ...tickets]);
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};
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const handleViewAllHistory = () => {
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// In a real app, this might navigate to a dedicated page or load more items.
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// For this mock, we'll simulate loading more history.
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toast.info("Loading full ticket history...", {
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duration: 1500,
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});
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// Simulate expanded view (optional enhancement)
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// setLimit(50);
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};
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return (
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<div className="space-y-4">
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<div className="space-y-6">
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<div className="flex items-center justify-between">
|
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<h3 className="text-sm font-semibold">Communication Timeline</h3>
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<div>
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<h3 className="text-base font-semibold">Support & Escalations</h3>
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<p className="text-xs text-muted-foreground">Manage tickets and communication history.</p>
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</div>
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<div className="flex gap-2">
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<Button variant="outline" size="sm" onClick={handleViewAllHistory}>View All History</Button>
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<Button size="sm" onClick={() => setCreateDialogOpen(true)}>
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<Plus className="mr-2 h-3.5 w-3.5" />
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Create Escalation
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</Button>
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</div>
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<EscalationForm
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userId={user.id}
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userName={user.name}
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open={createDialogOpen}
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onOpenChange={setCreateDialogOpen}
|
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onSuccess={handleTicketCreated}
|
||||
/>
|
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</div>
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||||
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{/* Timeline Stream */}
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<div className="relative pl-4 border-l-2 border-border/50 space-y-6">
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{[
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{ id: 1, type: 'ticket', title: 'Refund requested for "Tech Summit"', status: 'Open', date: '2 hours ago', icon: Headphones, color: 'text-blue-600 bg-blue-50' },
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{ id: 2, type: 'email', title: 'Sent: "Your tickets are ready!"', status: 'Delivered', date: 'Yesterday', icon: Mail, color: 'text-slate-600 bg-slate-50' },
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{ id: 3, type: 'ticket', title: 'Login issue reported', status: 'Resolved', date: '3 days ago', icon: MessageSquare, color: 'text-emerald-600 bg-emerald-50' },
|
||||
].map((item) => (
|
||||
<div key={item.id} className="relative">
|
||||
<div className={`absolute -left-[25px] top-0 h-8 w-8 rounded-full border-2 border-background flex items-center justify-center ${item.color}`}>
|
||||
<item.icon className="h-4 w-4" />
|
||||
</div>
|
||||
<div className="bg-card border rounded-lg p-3 shadow-sm hover:shadow-md transition-shadow">
|
||||
<div className="flex justify-between items-start">
|
||||
<h4 className="text-sm font-medium">{item.title}</h4>
|
||||
<span className="text-xs text-muted-foreground whitespace-nowrap">{item.date}</span>
|
||||
{/* Ticket List / Timeline */}
|
||||
<div className="space-y-4">
|
||||
{tickets.length > 0 ? (
|
||||
<div className="grid gap-3">
|
||||
{tickets.map((ticket) => (
|
||||
<div
|
||||
key={ticket.id}
|
||||
className="group flex items-center justify-between p-4 rounded-lg border bg-card hover:bg-secondary/5 transition-colors cursor-pointer"
|
||||
>
|
||||
<div className="flex items-start gap-4">
|
||||
<div className={cn(
|
||||
"mt-1 p-2 rounded-full",
|
||||
ticket.priority === 'Critical' ? "bg-red-100 text-red-600" :
|
||||
ticket.type === 'Refund' ? "bg-emerald-100 text-emerald-600" : "bg-slate-100 text-slate-600"
|
||||
)}>
|
||||
{ticket.priority === 'Critical' ? <AlertTriangle className="h-4 w-4" /> :
|
||||
ticket.type === 'Fraud Alert' ? <Shield className="h-4 w-4" /> :
|
||||
<Headphones className="h-4 w-4" />}
|
||||
</div>
|
||||
<div>
|
||||
<div className="flex items-center gap-2">
|
||||
<span className="font-medium text-sm text-foreground">{ticket.subject}</span>
|
||||
<span className="text-xs text-muted-foreground font-mono">#{ticket.id}</span>
|
||||
</div>
|
||||
<div className="flex items-center gap-2 mt-1.5">
|
||||
{getTypeBadge(ticket.type)}
|
||||
<Badge variant="outline" className={cn("text-[10px] px-2 py-0", getPriorityColor(ticket.priority))}>
|
||||
{ticket.priority}
|
||||
</Badge>
|
||||
<span className="text-xs text-muted-foreground">• {ticket.status}</span>
|
||||
<span className="text-xs text-muted-foreground">• {formatDistanceToNow(new Date(ticket.createdAt), { addSuffix: true })}</span>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="flex items-center gap-4">
|
||||
{ticket.callbackRequired && (
|
||||
<div className="flex items-center gap-1.5 text-orange-600 bg-orange-50 px-2 py-1 rounded-md border border-orange-100">
|
||||
<Phone className="h-3 w-3" />
|
||||
<span className="text-[10px] font-medium">Callback Requested</span>
|
||||
</div>
|
||||
)}
|
||||
<Button variant="ghost" size="sm" className="hidden group-hover:flex">
|
||||
View Details
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
<div className="mt-1 flex items-center gap-2">
|
||||
<span className="text-xs font-medium px-2 py-0.5 rounded-full bg-secondary/50 text-secondary-foreground">
|
||||
{item.type === 'ticket' ? 'Ticket #1234' : 'Email System'}
|
||||
</span>
|
||||
<span className="text-xs text-muted-foreground">• {item.status}</span>
|
||||
</div>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
))}
|
||||
) : (
|
||||
// Empty State
|
||||
<div className="text-center py-12 border-2 border-dashed rounded-lg bg-secondary/5">
|
||||
<div className="mx-auto w-12 h-12 bg-secondary/20 rounded-full flex items-center justify-center mb-3">
|
||||
<Headphones className="h-6 w-6 text-muted-foreground" />
|
||||
</div>
|
||||
<h3 className="text-sm font-semibold">No active escalations</h3>
|
||||
<p className="text-xs text-muted-foreground mt-1 max-w-[200px] mx-auto">
|
||||
User is happy! There are no open tickets or escalations for this account.
|
||||
</p>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
|
||||
80
src/lib/actions/support.ts
Normal file
80
src/lib/actions/support.ts
Normal file
@@ -0,0 +1,80 @@
|
||||
|
||||
import { z } from 'zod';
|
||||
import { createEscalationSchema } from '@/lib/validations/support';
|
||||
import { logAdminAction } from '@/lib/audit-logger';
|
||||
|
||||
// Mock DB or Queue
|
||||
const MOCK_TICKET_DB: any[] = [];
|
||||
|
||||
/**
|
||||
* Creates a support escalation ticket.
|
||||
* Simulates server-side logic including SLA routing and notifications.
|
||||
*/
|
||||
export async function createEscalation(data: z.infer<typeof createEscalationSchema>) {
|
||||
try {
|
||||
// 1. Validation
|
||||
const validated = createEscalationSchema.safeParse(data);
|
||||
if (!validated.success) {
|
||||
return {
|
||||
success: false,
|
||||
message: "Validation failed: " + validated.error.errors.map(e => e.message).join(', ')
|
||||
};
|
||||
}
|
||||
|
||||
const input = validated.data;
|
||||
|
||||
// 2. Simulate Server Processing Delay
|
||||
await new Promise(resolve => setTimeout(resolve, 800));
|
||||
|
||||
// 3. Auto-Routing Logic
|
||||
let routedTo = input.assigneeId || 'support-general';
|
||||
if (input.priority === 'Critical') {
|
||||
// Logic: Critical tickets trigger PagerDuty/Slack
|
||||
console.log(`[SERVER_ACT] 🚨 CRITICAL TICKET - Alerting #urgent-support webhook...`);
|
||||
routedTo = 'incident-response-team';
|
||||
} else if (input.type === 'Fraud Alert') {
|
||||
routedTo = 'fraud-team';
|
||||
}
|
||||
|
||||
// 4. Create Ticket Record
|
||||
const ticketId = `tkt-${Math.floor(Math.random() * 10000)}`;
|
||||
const newTicket = {
|
||||
id: ticketId,
|
||||
...input,
|
||||
status: 'Open',
|
||||
assignedTo: routedTo,
|
||||
createdAt: new Date().toISOString(),
|
||||
};
|
||||
MOCK_TICKET_DB.push(newTicket);
|
||||
|
||||
// 5. Handle Callback Queue
|
||||
if (input.callbackRequired) {
|
||||
console.log(`[SERVER_ACT] 📞 Adding ticket ${ticketId} to Callback Queue (Phone: ${input.callbackPhone})`);
|
||||
}
|
||||
|
||||
// 6. Audit Logging
|
||||
await logAdminAction({
|
||||
actorId: 'current-admin-id', // In real app, get from session
|
||||
action: 'escalation_created',
|
||||
targetId: input.userId,
|
||||
details: {
|
||||
ticketId,
|
||||
priority: input.priority,
|
||||
type: input.type,
|
||||
routedTo
|
||||
}
|
||||
});
|
||||
|
||||
return {
|
||||
success: true,
|
||||
message: input.priority === 'Critical'
|
||||
? "Critical Escalation Created & Alert Sent!"
|
||||
: "Escalation ticket created successfully.",
|
||||
ticket: { ...newTicket, author: 'Admin' }
|
||||
};
|
||||
|
||||
} catch (error) {
|
||||
console.error("createEscalation error:", error);
|
||||
return { success: false, message: "Failed to create escalation." };
|
||||
}
|
||||
}
|
||||
67
src/lib/validations/support.ts
Normal file
67
src/lib/validations/support.ts
Normal file
@@ -0,0 +1,67 @@
|
||||
import { z } from 'zod';
|
||||
|
||||
export const SupportTicketType = {
|
||||
REFUND: 'Refund',
|
||||
PAYMENT_FAILURE: 'Payment Failure',
|
||||
ACCOUNT_ACCESS: 'Account access',
|
||||
FRAUD_ALERT: 'Fraud Alert',
|
||||
EVENT_ISSUE: 'Event issue',
|
||||
OTHER: 'Other',
|
||||
} as const;
|
||||
|
||||
export const SupportTicketPriority = {
|
||||
LOW: 'Low',
|
||||
MEDIUM: 'Medium',
|
||||
HIGH: 'High',
|
||||
CRITICAL: 'Critical',
|
||||
} as const;
|
||||
|
||||
export const SupportTicketStatus = {
|
||||
OPEN: 'Open',
|
||||
IN_PROGRESS: 'In Progress',
|
||||
RESOLVED: 'Resolved',
|
||||
CLOSED: 'Closed',
|
||||
} as const;
|
||||
|
||||
|
||||
export const createEscalationSchema = z.object({
|
||||
userId: z.string().min(1, "User ID is required"),
|
||||
type: z.enum([
|
||||
SupportTicketType.REFUND,
|
||||
SupportTicketType.PAYMENT_FAILURE,
|
||||
SupportTicketType.ACCOUNT_ACCESS,
|
||||
SupportTicketType.FRAUD_ALERT,
|
||||
SupportTicketType.EVENT_ISSUE,
|
||||
SupportTicketType.OTHER
|
||||
]),
|
||||
priority: z.enum([
|
||||
SupportTicketPriority.LOW,
|
||||
SupportTicketPriority.MEDIUM,
|
||||
SupportTicketPriority.HIGH,
|
||||
SupportTicketPriority.CRITICAL
|
||||
]),
|
||||
subject: z.string().min(5, "Subject must be at least 5 characters"),
|
||||
description: z.string().min(10, "Description must be at least 10 characters"),
|
||||
callbackRequired: z.boolean().default(false),
|
||||
callbackPhone: z.string().optional(),
|
||||
callbackTime: z.string().optional(),
|
||||
assigneeId: z.string().optional(),
|
||||
}).refine((data) => {
|
||||
if (data.priority === SupportTicketPriority.CRITICAL && data.description.length < 20) {
|
||||
return false;
|
||||
}
|
||||
return true;
|
||||
}, {
|
||||
message: "Critical priority tickets require a description of at least 20 characters.",
|
||||
path: ["description"],
|
||||
}).refine((data) => {
|
||||
if (data.callbackRequired && (!data.callbackPhone || data.callbackPhone.length < 5)) {
|
||||
return false;
|
||||
}
|
||||
return true;
|
||||
}, {
|
||||
message: "Phone number is required when callback is requested.",
|
||||
path: ["callbackPhone"],
|
||||
});
|
||||
|
||||
export type CreateEscalationInput = z.infer<typeof createEscalationSchema>;
|
||||
Reference in New Issue
Block a user